Tag: Fraud

Huawei where’s my Bose offer!

On By adminIn Huawei, RantLeave a comment

Hi All!

I jumped excitedly onto the Huawei P20 Pro band wagon for the 40MP camera and more importantly the crazy offer they had on where you got a pair of Bose QC 35 Wireless head phones worth £350. It was a win win situation from my point of view, I was due an upgrade and I would get a set of fantastic head phones as well.

Off I went to www.mobiles.co.uk, pre-ordered and waiting for my phone to arrive and for the promo to begin. I had a claim validated and sent for fulfilment on 24/04 and despite their own t&cs stating that you’d get them within 30 days of claim validation and they be fulfilled on a first come first served basis they’ve failed on both counts. If you do a quick Google around you’ll see people with later claim numbers receiving their gift whilst there’s still thousands who had theirs validated much earlier both in date and claim numbers!

Contacted Huawei support on several occasions (Pre the 30 days just to remind them I was still waiting and expected them before the 30 days was up) and daily since the 30 day fulfilment time was up, Been given no explanation as to why they are delayed and no date on when it’ll be sorted. So onto mobiles.co.uk and they’ve been equally poor basically told me to bother Huawei and not them, In my opinion they have profited from a promotion run by Huawei so have a responsibility to ensure their customer gets the offer that was promised…. Obviously not, took the money and run. I’ve gone to o2 direct with my correspondence with mobiles.co.uk and Huawei and just waiting on feedback from them, I hope they value their customer and ensuring they get the deals they signed up for! I’ll update you with their response when it comes in.

Has anyone else got any feedback they can share on this story?

*Update on this 2nd June – Huawei have finally got stock. Will be getting mine on 4th June.

BT – What’s gone wrong!?!

On By adminIn BT, RantLeave a comment

What’s gone wrong with the world today, Why are telecoms & utility companies hell bent on ripping people off? And why do we let them get away with it?

It’s become the norm today that we go on various comparison websites looking for the cheapest deal for both our telecoms and utilities, in one sense it’s empowering that we have such tools to give us a choice but why? What ever happened to companies valuing their customers and offering them a good deal? The best deal possible in the hope of retaining them and ensuring that their loyalty continued, after all it’s their continued loyalty that keeps them in profit?

My vent is especially aimed at BT today which I’m upset by as it’s like being cheated on by your partner. I’m a big BT fan, I like the business and whilst I believe they could do more to innovate and utterly destroy their rivals, it’s OK cos I do like them…Or did! To cut a story short, I’m currently paying £58 per month for BT Infinity 2 (Unlimited up to 72mb) and a telephone call with caller display. A quick shop around and I can get PlusNet, Unlimited up to 72mb and calls for £29.99, If I was a new BT customer I’d be paying £39.99 plus a £150 reward card. I though I’ll give BT a call explain to them what I’d found and renew my contract, surely they’ll match it…I was wrong first call I was offered it at £55 per month and wouldn’t budge. So I complained, a guy called and was convinced he could find a solution and put me through the options team, all this guy was interested in was upselling me other services such as TV and mobile to bring my overall cost down…Even though I explained I wasn’t interested in anything else or being upsold other services I didn’t ask for or require…So he tried reducing my package to 52mb and not unlimited…again what I didn’t need or ask for…for £45.99 per month.

So I’m not trying to ask for the world, I was happy to pay the £39.99 per month, no reward card and stay with BT…They weren’t interested at all, so they’ve now lost me as a customer and they really didn’t care. It’s such as shame that now I’m going to join the merry go round caravan of ‘comparers’ and constantly moving provider just to find the best deal…When I had the best service, just they were too greedy and wanted to fleece their once loyal customer base.

BT – What happened to you?